Prior to registration, kindly read all the terms and conditions provided on the website, which are applicable to all services. Terms and conditions can also be specific to certain products and offerings, kindly read through all the rules carefully.
A user is bound by all the Terms and Conditions of the website, here on referred to as PokerRaj. By navigating, clicking or using any of the products or services offered, a user is providing their consent and is thus bound by the terms mentioned below.
Definitions and Enrollment Process
The terms and conditions listed are an agreement between Viaan Industries Ltd. and all its subsidiaries, henceforth termed as the "company" (company can also be referred to as "we", "us", "our" and similar adjectives), including its related applications and website www.pokerraj.com, from here on referred to as the "website". Additionally, the user from here on will be referred as "you", "your", "user" or "player".
For a user to become a member of the website and to access any of the services and games offered or for the use of any of the software or other products offered by the website or any of its associates, a user is first required to register themselves with the website. Membership to the website is strictly private and in no way should be considered to be public.
Registration by a user does not necessarily secure membership, only after the company or its representatives deem the membership fit by their own subjective judgement, will the membership be granted, and the user will be informed either by email or via text message.
Access to the server where the software is installed, and the games and services are hosted will be strictly confidential (non-public) and access will be restricted both virtually and physically. The individual or group of individuals authorized with the access to the server where the games are hosted will not be able to register themselves as users and are therefore not allowed to become members of the website. In the interest of fair play, individuals who possess access to the servers are not allowed to use the software or participate in any game or service provided by the company/website.
Membership Age Limit
The services and products provided by the company/website isn’t available to any user/player below the age of 18 from the date of applying for membership through the website. Usage of the software, products or any service provided by the website by any individual below the age of 18 is strictly prohibited. The company/website reserves the right to request any user/player proof of age for verification purposes to verify that no minors are involved in the usage of any of the software or games provided by us. The website reserves the right to exclude any users from playing or using the software if the appropriate proof of age isn’t provided or if there is any sort of suspicion that the said player is a minor and is using the service. Additionally, the services and products offered by the website are not intended for users who connect to the website and reside in jurisdictions including but not limited to the states of Assam, Gujarat, Sikkim, Orissa or Telangana or any other state that deem it illegal to do so.
Pokerraj.com in accordance with consultants and advisors from tax consulting firms, implements the following TDS Policy –
On any withdrawal above 10,000 INR, a TDS of 30% and applicable cess will be applied
Players that are placed in categories of King and Queen (Royal Squad), the applicable TDS liability on the date of withdrawal will be borne by the company/website under the relevant act on the net winnings of the player for that period. TDS will not be applicable on the deposit amount that is not used or wagered on the tables.
Services not offered in states of Telangana, Odisha, Assam, Sikkim and Gujarat
Under the applicable laws of the state of Assam, Telangana, Sikkim, Odisha and Gujarat, a player is prohibited from using the services and products offered by our website. Users accessing or using the services or products of our website may have applicable penalties imposed on them by the respective state governments or central government, however the case may be.
The company and the website prohibit the acceptance of any membership requests from players who reside in any of the states mentioned above. The company will not be held liable in cases where a user residing in any of the above-mentioned states does become a member of the site by providing false information. The sole liability will be on the user and the company reserves the right to terminate the membership of the user without any prior notice and confiscate any winnings or deposit amount provided by the player, as the case might be. The user accepts that Viaan Industries Ltd. will not be held liable to undertake any responsibility for the breach of the user under the applicable laws of the state. The company/website will try its best to inform the users of any change in state laws that are appropriate to educate the users, however, users from all states are required to follow the applicable state laws. The decision in such cases will rely solely on the company/website and no consideration shall be extended to the user.
Country of Residence
A player or user confirms that they are not accessing services or products that include cash games provided by the company/website from anywhere outside of the country of India.
Creation & Maintenance of the Account
A user can possess only one single account on our website, which here on will be referred to as ‘account’. A user can register an account using their own and correct name. A user isn’t permitted to use the services or products provided by the website from another person’s account. In case a user/player attempts to open multiple accounts using their name or any other name or use any of the products or services by means of any other player’s account, the website is entitled to close all the accounts and bar the player from creating future accounts and from using the services provided by us immediately. A player should ensure that they have thoroughly read and understood the rules and regulations of the games.
By playing on the website, or by using any of the services, you hereby agree to abide by the rules and regulations of each of the different games and services which are published and changed periodically on the website.
By accepting the terms and conditions, a user agrees to abide by the decision of the company or its website which will be final. The rules that govern the games and services offered, form a part of the terms and conditions and are available to the users under the ‘About Game’ section on the website. For additional rules that may not be mentioned on the website, users are encouraged to seek clarifications by using the customer service offered by the website.
Account Information and User Responsibilities
Users are strictly prohibited from sharing or distributing their passwords with any other user/group/person or third party. A user is legally responsible and liable for all activities on the website that are done from their account. Pokerraj.com cannot be held liable if a user’s account is accessed or opened by others using the password provided by them.
User also admit that they may be exposed to certain content posted by other user that may be deemed offensive, inappropriate or indecent and that the company/website may not necessarily be able to prevent such content from being posted. The website shall act on such content as it deems acceptable, if a user brings it to our notice.
A user understands that it is their obligation to safeguard the information they provide on the website including, but not limited to, usernames, passwords, contact details, telephone numbers and email addresses. The decision taken by the company/website in this regard shall be final and binding on the players. Additionally, players specifically agree that www.pokerraj.com will not be held liable or incur any liability under any circumstance in such cases.
A user explicitly understands and agrees that the company will not incur any liability for information provided by you to any other user or person which may result in their account being misused, exposed or any harm or loss suffered by you. A user is expected to be accountable and obey all the rules or applicable laws, while taking part in any tournament or competition organized by our website.
A user undertakes and agrees to assure us against any claims, expenses or liabilities suffered by or claimed against us by any person or entity arising out of your non-compliance with any applicable laws.
A user also understands and accepts that their mere participation in a game/tournament on the website does not create any obligation on the company to provide you with a prize. Your winning a prize is entirely dependent on your skill as a player, like every other player in the game/tournament and is subject to the rules of the game/tournament. A user acknowledges that their participation in any game/tournament on the website is voluntary and is at their sole discretion and risk.
Additionally, you also understand and acknowledge that once a game/tournament has begun, not being able to play due to no connectivity, slow internet connections, software failure , faulty hardware, internet connection failure, low computer configuration or for some other reason not attributable to us, does not entitle us to refund the entry fee you may have paid for participation. You agree, understand and acknowledge that you will use your account with us solely for playing on the website and for any other transactions with us which you may have to carry out with respect to your usage of the services.
A user also acknowledges the fact that the company/website is neither a bank nor any financial institution and that the purchases/balance/deposits standing to the credit in your account do not accumulate any interest.
The account maintained by us is purely for the purpose of payment of the entry/subscription fee to participate in games/tournaments made available on the website and for purchase of cash prizes that you may win.
A user is also required to furnish their PAN (Permanent Account Number) duly issued to you by the Income Tax Department, Government of India, as the case may be, to deduct TDS as per the rules and regulations of the government of India. A user acknowledges that they’re using the services knowing that they may face a risk of monetary loss while participating in the games or using the services and that www.pokerraj.com shall have no responsibility to you for any such loss that arises in the course of your participation in the services.
A user must also abide by the rules and should not impersonate another person or user, attempt to get someone else’s password, other account information, or store and access email addresses or other private information from a user. In cases where the company/website will have reasonable grounds to believe that a user’s activities include any of the above acts, the company/website may initiate legal proceedings against you and notify the law enforcement or other relevant regulatory or legal entities, apart from suspending your privileges of using the website and the software.
A user is also prohibited from selling, purchasing, renting, leasing, licensing, trading or transferring your account, any content, points, rankings, currency, points or any other attributes that appear or originate from or are associated with the website or any of our services.
- If a player makes a deposit and then initiates a withdrawal of the same amount without wagering on Cash Tables or generating 7.5% rake, for the first instance a 4% transaction fee shall be levied. For any subsequent instances, 10% transaction fee shall be levied. Example - If a player deposits INR 1000 and then tries to withdraw INR 1000 without wagering on the Cash Tables, for the first instance a 4% transaction fee shall be levied. For similar subsequent withdrawals - a 10% transaction fee shall be levied.
- From the date of withdrawal requested to the last transaction date (deposit or withdrawal), a player will have to generate 7.5% rake.
PokerRaj follows a rake structure where Cash Games are at 3 – 5% rake and tournaments are at 10-12%.
A user hereby acknowledges that Viaan Industries Ltd. holds all the right for the logo, the website, the products, the software and all the services that are offered on the website including but not limited to all the games, ideas, designs, financial conditions, content, promotional material, strategic and development plans, business plans, data banks, information related to technology, process and software which are from here on referred to as ‘Intellectual Property’.
The company only permits the user to utilize the Intellectual Property to play the games and use the various services offered and under all and any circumstance, the user is strictly prohibited to use the Intellectual Property otherwise, which includes but is not limited to copying, reproducing or transmitting any media known to/or will be known to humankind as Intellectual Property. The user does not possess or is not granted any rights whatsoever with respect to the Intellectual Property that allows him to play games on the website and use other services on the website. Any other trademarks are the property of their respective owners.
Several tourneys from time to time on the website shall be conducted by pokerraj.com. As prizes, prestigious items from various brands are offered in some of these tourneys. Unless otherwise mentioned, there is no official tie-up between pokerraj.com and 3rd party brands. pokerraj.com shall simply buy the products mentioned in the promotion and deliver to the winner of the promotion. By providing your mobile number on the site, you are giving pokerraj.com the right to contact you by call/sms to give you information on various promotional activity/events conducted by pokerraj.com and its partners. Your mobile number will never be used for any third-party communication whatsoever. The website shall grant Freeroll chips to users to try out the games for free and participate in certain promotional tournaments. The website shall retain the right to grant and withdraw these Freeroll chips at any time. The user who has either won these freeroll chips or received these freeroll chips by playing in free games shall have no rights on these chips. All the paid and promotional advertisements on Facebook are targeted towards the people of the state of Nagaland.
PokerRaj runs special limited period sign up offers through which users get real cash bonus chips on sign up. PokerRaj reserves the right to withdraw these free sign-up chips if not used within 10 days of signing up.
For any bonus/promo codes, where (Royal Reward) criterion is not mentioned directly, a player must generate Royal Reward points equivalent to the bonus received in order to be eligible to make a withdrawal.
MINIMUM DEPOSIT AMOUNT AND WITHDRAWAL ELIGIBILITY
Minimum Deposit amount is Rs 100 and minimum withdrawal amount is Rs 500.
DESCRIPTION OF SERVICES OFFERED
PokerRaj is a technology company which through its website pokerraj.com aims at providing technology and IT services to enable online multiplayer gaming in real time.
Besides providing technology and IT services to enable online poker games of skill, the company will also create software and technology to enable play of game of skills on multiple technology platform, real-time or otherwise. Such technology will not be sold, but the users will be allowed to use it at the sole discretion of PokerRaj.
The services provided by the website are only intended to play with skill and for entertainment purpose only. The company is not responsible for any betting or gambling acts that may take place outside the website.
The service charge levied is subject to change from time to time and the users will be informed accordingly by answering to such specific request from customer care. We reserve the right to collect service charge at varying rates and at different times and for multiple types of games and other services offered by us. The service charge includes applicable taxes which may vary as per the changes in the law and we may change the levy of service charge accordingly based on the company's discretion.
Commercial use of the Software is strictly forbidden. The User is only allowed to use the Software for his/her personal use. Under no circumstances shall a User be permitted to use his/her account with PokerRaj for any purpose other than for playing the Games. You may open only one account per person. PokerRaj reserves the right to monitor any effort to establish multiple accounts; in the event PokerRaj discovers that you have opened more than one account per person, all additional accounts will be closed immediately without notice and continued violation will result in the termination of all of your accounts and PokerRaj may void any associated winnings. The user may not attempt to modify, decompile, reverse-engineer or disassemble the software in any way. The use of artificial intelligence including, without limitation, "robots" is strictly forbidden in connection with the Software and the Games. All actions taken in relation to the Games by a User must be executed personally by the user through the user interface accessible by use of the Software. You agree that PokerRaj may take steps to detect and prevent the use of prohibited EPA Programs. Such action may include, but is not limited to, the examination of software programs running concurrently with the PokerRaj Software on the User's computer.
FAIRPLAY AND PREVENTION OF COLLUSION AND FRAUD
All necessary steps have been taken in order to ensure fair play on the website. We will prevent you from colluding with other players in order to win/lose. When you agree to the terms and conditions mentioned here, you agree that you will not play any game in partnership or by communicating with other players which may give benefit to you over other players. In case a player is found involved in such activities, PokerRaj has the right to withhold all the funds in the player's account and to cancel and close the account without any prior communication to the player. As part of collusion prevention, we mandate that one user shall open only one account at pokerraj.com In case we discover duplicate accounts belonging to a user, we shall take appropriate action to terminate the duplicate accounts.
ELECTRONIC SERVICES PROVIDER
When you use our services, you will be required to send money to us and may be required to receive money from us. To process such financial transactions, we may use third-party electronic payment processors or service providers (ESPs). As required, you permanently authorize us to instruct such ESPs to handle account deposits and withdrawals from your account. You also permanently agree that in accordance with your requests as submitted, we may give such instructions on your behalf. You agree to be certain by the terms and conditions of use of each appropriate ESP. In the event of conflict between these Agreements and the ESP's terms and conditions, these Agreements shall prevail.
SOFTWARE SERVICE CHARGE RULES
Pokerraj.com is a safe and secure website and believes in responsible gaming. Hence kindly find the detailed information about the house cut fees (software service charges) for poker below. Poker Games: In case of a Poker Game, the software service charges collected shall depend on the table size and the stakes. The software service charge amount shall be collected at the end of every game during the announcement of the winner and the balance amount shall be credited to the winner's account. The service charge system has been designed in a way that each player makes the most of the playing time on pokerraj.com. Our service charge system varies from 5% to 3.5% depending on the table stakes. We have also made sure that there is a maximum cap for each table in order to make the player’s gameplay even more rewarding and exciting.
REFUNDS AND CANCELLATIONS
Any real money in your account is your actual account balance. Any winnings would be added and/or losses incurred from using the services, entry or other fees, previously withdrawn money by the User or amount forfeited by us for any suspected fraud or rejection or cancellation of transaction(s) by your or any third-party bank, resulting of charge-backs, insufficient funds or any other reason would subsequently be subtracted. Also levied would be the Inactive Account Fees. A cash-out request will be accepted when catered to deposit method restrictions, bonus restrictions and/or security reviews. You can withdraw amounts only within your transaction limits and levying any processing fees for withdrawal methods that we notify you of before cashing out. User can request for refund anytime online. With PokerRaj, the user account will be checked for any games played or bonus claims, and the request will be processed within 2 weeks. The bonus amount for any bonus claims will be deducted and the balance refunded. A request for cancellation of any transaction would be processed within 2 weeks given the player has the balance of the transaction in his/her account. Any amount from your winnings may be reported and withheld complying to any applicable law. It is solely your responsibility to deal with all the taxes involved with your winnings. Neither prize money nor balance can be redeemed for any other prize nor can it be transferred. When withdrawing, payment will be made to you either by cheque, wire, credit card and/or any other manner which we select, although we will try to provide your preferences. Although payment processing will be made as soon as possible, due to our Security Reviews, payments may be delayed and withheld with us.
THIRD PARTY CONTENT
PokerRaj will not stand the use of any abusive or offensive language on our chat boards or any other platforms. Also, you are not allowed to make false or damaging comments with regard to the company in any media or forum. We hold the right to reject or delete any text, files, images, photos, video, sounds, or any other material that breaches the terms in accordance with our third-party content policy posted by you on any platform. Any violation may result in removal of the third-party content, a suspension of your use of the services and/or any suitable action as may be required by us to ensure the agreement. Please beware of phishing attacks, spoofed emails and links from external third-party sources but claiming to be from www.pokerraj.com or PokerRaj. www.pokerraj.com/PokerRaj is not responsible for such emails/messages and/or any loss arising out of clicking on links contained in them.
You will not allow any third party to use your Player Account on the website or app, and you will not use any other person's Player Account or means of payment to access the Website or the Software or Poker Room.
DISCONNECTIONS AND TECHNICAL ISSUES
In case of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of service, as a policy, PokerRaj will cancel the games and refund the bet amounts after proper verification and no rake will be taken from such games and you accept that PokerRaj is not responsible to you in all such cases. PokerRaj is also not liable for any prospective winnings from any incomplete tournament. PokerRaj does not hold any liability to any disconnection, lag, freeze or interference in network on the user's computer or any other external networks. In case of any disruption for an ongoing game, the game will be manually cancelled by PokerRaj and the points/chips shall be refunded irrespective of the status of the game. For any game, PokerRaj has the right to cancel and refund the points/chips. In no case, other than a server crash, PokerRaj is accountable for any of the player's disconnections from server.
DISCLAIMERS AND INDEMNIFICATION
The company disclaims any and all Warranties, expressed or implied, in connection with the software, the site and the games, all of which are provided to the user "AS IS". You access and use the website at your sole risk. The Company explicitly disclaims all warranties or conditions of any kind, express, implied or statutory, including without limitation the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose. Without limiting the foregoing, the company does not represent or warrant:
- The quality, fitness for purpose, completeness, merchantability, non-infringement or accuracy of the software, the site and the games.
- The suitability of the information contained in the documents or other information published on this site.
- Continuous, error-free, secure or virus-free operation of pokerraj.com or its content including software, games, your account or continued operation or availability of any facility on pokerraj.com.
- That the defects in the website will be corrected.
- That the website or the servers that operate the website are free of viruses or other harmful components.
- That the data, results and information within the website will be correct, accurate, adequate, useful, reliable or otherwise; and g) that the website will meet your needs, requirements or expectations.
- No person affiliated or claiming affiliation with the Site has authority to extend such Warranties.
- You undertake and agree as under:
- The Company does not promise or ensure that you will be able to access your account whenever you want. It is entirely possible that you may not be able to access your account, or the Services provided by the Company at times or for extended periods of time due to, but not limited to system maintenance downtime and updates.
- You are aware that participation in the games of skill organized by us may result in financial loss to you. With full knowledge of the facts and circumstances surrounding the Activity, you are voluntarily participating in the Activity and assume all responsibility for it and risk resulting from your participation, including all risks of financial loss. The Company makes no guarantees, warranties, representations, or other promises relative to the Activity, and assumes no liability or responsibility for any financial loss that you may sustain because of participation in the Activity.
- To hereby save, hold harmless, discharge and release the Company from any and all liability, claims, causes of actions, damages or demands of any kind and nature, whatsoever, that may arise from or in connection with your participation in the Activity.
- You will be solely responsible for any delay and/or damage to your computer systems or loss of data that results from installation of website games or software on Your computer and the website expressly disclaims liability for any such failure delay or failure.
- You are solely responsible for maintaining the confidentiality of your account access credentials (i.e. username & password) and financial instruments (i.e. credit/debit card number). (g) You agree to assume the entire risk as to the results and performance of any software and/or games availed by you on pokerraj.com. As such, result and performance among other things
- You agree to assume the entire risk as to the results and performance of any software and/or games availed by you on www.pokerraj.com. As such, result and performance among other things depends on your Internet connection and hardware. You also assume the entire cost of all servicing, repair and/or correction of your hardware when you access, download or execute software or games available on pokerraj.com. The Company explicitly disclaims liability for any delay or failure to perform resulting from installation of its games or software on your computer.
- You specifically acknowledge, agree and accept that we are not liable to you for:
- the defamatory, offensive or illegal conduct of any other player or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another player or otherwise.
- the defamatory, offensive or illegal conduct of any other player or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another player or otherwise.
- any loss whatsoever arising from the use, abuse or misuse of your account on our Website.
- any loss incurred in transmitting information from you to our Website by the internet or by other connecting media. (iv) any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Website; (v) the accuracy, completeness or currency of any information services provided or any statistics shown on the website;
- any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications' lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Website.
- the accuracy, completeness or currency of any information services provided, or any statistics shown on the Website;
- You agree to indemnify, defend and hold the Company, harmless from all claims, damages and expenses made by any third party arising out of.
- your content, or
- use of pokerraj.com by any other person accessing the Services using your username or password, whether or not with your authorization.
- The Company reserves the right to change, modify or delete the sites, information, and terms & conditions listed on this site at any time without prior notice.
LIMITATION OF LIABILITY
You clearly understand and agree that the company shall under no circumstances (including, without limitation, in contract, negligence or other tort), be liable for any direct, indirect, ancillary, special, incidental, consequential or exemplary damages. This includes, but is not limited to injury, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or damage to property, damages for monetary loss, goodwill, use, data or other intangible loss (even if the company has been advised of the possibility of such damages), resulting from or arising out of the use of or the inability to use the service, even if we have been advised or become aware of the possibility of such damages or loss or that such loss was foreseeable. You agree to indemnify us against any claims in respect of any such matter.
GOVERNING LAW AND JURISDICTION
This Agreement shall in all respects be governed, interpreted by, and construed in accordance with the laws of India. All disputes, differences, complaints etc., shall be subject to Arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitrator will be appointed by the company after due consent from the company and the user. The place of arbitration shall be Mumbai, Maharashtra India.
There could be instances where the company is not able to receive prompt updates about the change in applicable laws of your place of stay. Please ensure that any activities you engage on the Website are legal as per the applicable laws. You agree to indemnify and hold harmless the company or its website from any claim, demand, damage, or loss whatsoever coming out due to your non-compliance with the laws of your jurisdiction.
In case of any questions or assistance, feel free to contact us anytime. In case of any change in your personal information, please contact Customer Service. In case, if you forget your password, or suspect that someone else has learned and used your password please contact Customer Services. Also, in case of any clarification that you may wish to seek regarding anything, please feel free to contact us through customer services at [email protected]
CHAT ETIQUETTES AND ABUSE
Pokerraj.com believes in giving its players a world-class gaming experience. Pokerraj.com table chat feature is an important add-on towards this endeavor. Pokerraj.com, however, does not believe in excessive censorship of the chat that takes place on its tables. It's therefore, important that the players understand the etiquettes and rules of the table chat.
Behavior falling in any of the below-mentioned categories may result in revocation of chat privileges of the player, and in certain cases, disqualification of player account from the website.
Pokerraj.com reserves full and final authority in any such disciplinary cases.
- Soliciting business, discussing businesses other than pokerraj.com
- Malicious content targeted at pokerraj.com
- Malicious content targeted at pokerraj.com
- Malicious content targeted at any player
- Abusive language
- Spam content
- Solicitation of money
- Sale of chips
- Exchange of personal details